Cookies: This site uses minimal cookies to ensure that we give you the best experience on our website.

Privacy notice

This privacy notice sets out how your health and or social care providers use and protect any information that you give to us when you use this patient portal or our mobile apps.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this portal or our mobile apps, then you can be assured that it will only be used in accordance with this privacy notice and privacy policy.


We may change this notice from time to time by updating this notice. You should check this notice from time to time to ensure that you are happy with any changes.


This notice is effective from the 1st April 2018.



Privacy policy

We collect certain information and data about you when you use our portal or our mobile apps.

This includes:

·       Questions, queries or feedback you leave, including your email address and mobile number if you provide it to us.

·       Details that allow you to access NHS services (you will always be told when this information is being collected, and it will only be used for the purpose you         provide it for).

·       Personal Confidential Data which will be used for your direct care with your consent or may be used in an anonymised form for research purposes but only         with your consent.



Keeping your data secure

Although we will always treat the information you send us with the strictest confidence, you transmitting or you accessing information over the internet is not completely secure so we cannot guarantee the security of the World Wide Web. It is possible, though very unlikely, that someone other than you or ourselves could access and read information sent to us or received from us in this way. If you feel concerned about this, please use another form of contact, e.g. telephone or post.

Any data you transmit or access is at your own risk.


We have procedures and security features in place to keep your data secure once we receive it and in any electronic responses back to you.



Where your data is stored 

Your data is stored on Microsoft® HealthVault™ or the Microsoft© Azure™ cloud platform’s secure servers.  


Controlling your personal information

We will not sell, distribute or lease your personal identifiable information to third parties without your express permission. Personal Confidential Data will only be used for your care with your consent.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and under the General Data Protection Regulations after these are effective. You may request access to your medical records we hold about you under the Access to Health Records Act 1990.



What we do with the information we gather

We require Personal Data to understand your needs and provide you with a better service.

Sensitive Personal Data and Special Category Data is collected so that it will be available, as necessary and in a timely way, to enable members of your care team to safely and effectively treat and care for you. It will only be used with your consent. 


Request more information by email:

This is where any issues with the form will be