Cookies: This site uses minimal cookies to ensure that we give you the best experience on our website.

Rapport Clinical Portal

The Rapport Clinical Portal for CareCentric is designed to gives users access to up-to-date health

records whether they are connected or working off-line in a secure and convenient way.

The Rapport Clinical Portal has the following features:


  • Brings together GP, acute, community and social care records
  • Provides access to documents and reports, images, laboratory and radiology results, clinical notes, coded diagnoses and procedures, and advanced clinical data including care plans and care pathways
  • A growing range of clinical applications embedded within the portal ranging from simple data collection forms to complex clinical applications
  • Engaging user experience on a range of devices including smart phones and tablets
  • Supports IOS, Android, Microsoft Surface
  • Designed to provide a ‘native’ user experience on each type of device
  • Design tailored to specific devices and operating systems so CareCentric runs consistently with standard software on each device. This supports a bring your own device (BYOD) approach without compromising clinical safety





The Rapport Clinical Portal is highly configurable by the NHS organisations and by users:


  • The system can be configured to provide personalised workspaces at the individual or group level.
  • Clinicians can organise their tasks, diary, workflow, patient lists, patient searches, alerts, and reference information to provide a highly usable hub or  ‘homepage’
  • Clinicians can configure what information they wish to see as the default view for each of their patients, and publish this default view to other users if required
  • Organisations can publish to staff the latest clinical and business guidelines, standard operating procedures and protocols
  • Notwithstanding any personalisation of the system, access to the full patient record is always available


Rapport also includes:


  • A growing library of software components that can be assembled to create new applications. These components range from simple data collection forms to complex clinical tools
  • A consistent and easily maintained data dictionary
  • Drag-and-drop design and configuration tools
  • Customisable home pages, screens and displays


This configurability allows NHS and social care organisations to customise their portal applications according to local requirements.



The Rapport workflow and rules engine is highly configurable and allows NHS and social care organisations to customise their portal workflows according to local requirements.


For the Clinical Portal, the Rapport workflow and rules engine allows users to create and deploy workflow rules to support collaborative working without specialist software development skills, including:


  • Patient tracking
  • Handover and baton-passing of tasks
  • Task allocation
  • Notifications
  • Alerts
  • Messaging between care providers


Rapport has been designed as an enterprise solution for healthcare.


All Rapport products are based on an n-tier architecture, which means they are robust, scalable, fast and functionally rich. Rapport products use:


  • Lightweight native clients to provide engaging user experiences whatever the device
  • Server-side business logic to support simple deployments and application upgrades
  • Multi-tenanted architecture, which means that a single instance of software can serve multiple client-organizations
  • Rules engine for validation and workflow
  • In addition, Rapport supports hosted, cloud or local deployment


A single clinical data store integrates information from a wide range of systems (acute, GP, community, social care), as well as other Rapport clinical applications.


The Rapport Application Hub also allows users to integrate third party applications, including:


  • Page integration which allows for the display compatible third party applications within the Rapport hub
  • Open APIs that allow the sharing of data between Rapport and compatible third-party applications




Configurable security levels allow NHS organisations to determine security protocols for the Clinical Portal in line with national and local data security and information governance policies.


  • Configurable security levels allow NHS organisations to determine security protocols in line with national and local policies
  • Secure on-line and off-line access
  • Secure connection via WiFi and mobile networks
  • Encrypted ‘briefcase’ functionality in areas of poor network availability
  • Any data stored on device remains under the authentication and security framework of the Rapport architecture
  • Any data stored on the device also remains under the control of the system administrator, meaning for example, that data can be purged remotely if a device is lost



With Rapport, NHS organisations have a range of controls to ensure data security and patient confidentiality, including:


  • Strong data encryption technologies
  • Data is encrypted at rest on the server AND on the client using industry best practice (AES-256 algorithm)
  • All communication between mobile device and the Rapport server is transmitted securely via the HTTPS protocol
  • Federated security supporting industry standards for identity confirmation and user authentication, including:
  • WS-Federation (e.g. Microsoft Active Directory)
  • OAuth2 (e.g. Facebook, Live, Google)
  • Pre-registration and digital certification allowing NHS organisations to limit system access to only known/trusted mobile devices
  • Multi-factor authentication on the mobile device. These factors can include:
  • Something only the user knows (e.g. password, PIN, pattern);
  • Something only the user has (e.g. smart card, mobile phone); and
  • Something only the user is (e.g. biometric characteristic such as a fingerprint).
  • Granular role-based access controls (RBAC). Rapport provides role-based control right down to the data level.  In addition to controlling access to general system functionality, the RBAC feature can control which data dictionary items a user can see and/or edit.  If a user’s role does not grant them access to a particular piece of sensitive data, the Rapport server will strip the sensitive data from the service response.


Rapport provides powerful but easy-to-use tools to support application design and development.


The Rapport Application Builder is used by Shearwater Systems to develop applications such as the Rapport Clinical and Patient Portals.  The Rapport Application Builder will also be available to NHS organisations to design and build their own mobile clinical applications.


Rapport healthcare applications can be built without specialist software development skills, and using a range of approaches:


  • Our product specialists can work with clinicians to build applications
  • NHS organisations can grow their own clinical design and development teams
  • Clinicians can design and build their own applications


Shearwater Systems recognises that clinical input and engagement is central to quality improvement and innovation and we are committed to the close involvement of clinicians in our product design and development.


We are developing new clinical applications with clinicians from a range of specialties in a number of NHS organisations.




patient portal

Care Centric Electronic Health Records




Request more information by email:

This is where any issues with the form will be