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Rapport Patient Portal

The Rapport Patient Portal for CareCentric allows patients to keep connected to their medical records, health information and services in a secure and convenient way.


The Rapport Patient Portal has the following features:


  • Access to information from GPs, hospitals, community care and social care with a single log in.
  • Access to care documents, letters, appointments, images, results, care plans and care pathways
  • Patients can view and update records using smartphones, tablets and personal computers. The portal supports IOS, Android, Microsoft Surface and a web interface for desktops and provides a ‘native’ user experience on each device
  • Supports improved communication between patients and professionals including: e-mail messaging; uploading of documents, photos and videos; sharing health diaries; patient self-recorded information such as blood pressure, blood sugar, weight.
  • Electronic delivery of key information including: appointment reminders and confirmations including locations, maps etc;
  • Guidance – explaining a particular illness or procedure; clinical information (eg medical letters, diagnostic results).




The Rapport Patient Portal is highly configurable by NHS providers:


  • Organisations can select which data items and record types to present to the patient
  • The system can be configured with standard views for patients
  • System managers can set whether or not patients will be allowed additional configuration options


The Rapport Patient Portal is highly configurable by the patient:


  • Patients can organise their tasks, appointment diary, letters, clinical documents, reference information patient support group links etc to provide a highly usable hub or  ‘homepage’
  • If the user chooses, Portal information can be integrated with existing user diaries reminders and alerts


Rapport also includes:


  • A growing library of software components that can be assembled to create new applications. These components range from simple data collection forms to complex clinical tools.
  • A consistent and  easily maintained data dictionary
  • Drag-and-drop design and configuration tools
  • Customisable home pages, screens and displays


This configurability allows NHS and social care organisations to customise their portal applications according to local requirements.

The Rapport workflow and rules engine is highly configurable and allows NHS and social care organisations to customise their portal workflows according to local requirements.


For the Patient Portal, the Rapport workflow and rules engine supports:


  • Notifications
  • Alerts
  • Messaging between patients and care providers


Rapport has been designed as an enterprise solution for healthcare.


All Rapport products are based on an n-tier architecture, which means they are robust, scalable, fast and functionally rich. Rapport products use:


  • Lightweight native clients to provide engaging user experiences whatever the device
  • Server-side business logic to support simple deployments and application upgrades
  • Multi-tenanted architecture, which means that a single instance of software can serve multiple client-organizations
  • Rules engine for validation and workflow
  • In addition, Rapport supports hosted, cloud or local deployment


A single clinical data store integrates information from a wide range of systems (acute, GP, community, social care), as well as other Rapport clinical applications.


The Rapport Application Hub also allows users to integrate third party applications, including:


  • Page integration which allows for the display compatible third party applications within the Rapport hub
  • Open APIs that allow the sharing of data between Rapport and compatible third-party applications

Configurable security levels allow NHS organisations to determine security protocols for the Patient Portal in line with national and local data security and information governance policies.


With Rapport, NHS organisations have a range of controls to ensure data security and patient confidentiality, including:


  • Strong data encryption technologies
  • Data is encrypted at rest on the server AND on the client using industry best practice (AES-256 algorithm)
  • All communication between mobile device and the Rapport server is transmitted securely via the HTTPS protocol


  • Industry standards for identity confirmation and user authentication, including:
  • OAuth2 (e.g. Facebook, Live, Google)
  • Pre-registration and digital certification allowing NHS organisations to limit system access to only known/trusted devices


  • Multi-factor authentication on the device. These factors can include:
  • Something only the user knows (e.g. password, PIN, pattern);
  • Something only the user has (e.g. smart card, mobile phone); and
  • Something only the user is (e.g. biometric characteristic such as a fingerprint).


If the patient portal is delivered from the internet, Rapport uses single-use encryption keys and single-use databases to ensure that no patient data is discoverable following the user session.


Rapport provides powerful but easy-to-use tools to support application design and development. So for example system managers can design and implement assessments, questionnaires or other forms to collect data from patients and help them interact with the service.  



Rapport healthcare applications can be built without specialist software development skills, and using a range of approaches:


  • Our product specialists can work with clinicians to build applications
  • NHS organisations can grow their own clinical design and development teams
  • Clinicians can design and build their own applications


Shearwater Systems recognises that clinical input and engagement is central to quality improvement and innovation and we are committed to the close involvement of clinicians in our product design and development.


We are developing new clinical applications with clinicians from a range of specialties in a number of NHS organisations.





clinical portal

Care Centric Electronic Health Records





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